All about Shipping

Rules for shipping:

All shipments require a signature upon delivery so we do not ship to PO Boxes, APO or FPO addresses. We don’t recommend waiving the signature requirement as this increases the risk of loss, theft or damage. Should you choose to waive the requirement for signature upon delivery, we will not be able to reimburse or replace lost or stolen shipments.

 

Once your order is shipped:

Once your order is shipped, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. 

 

Shipping time:

The shipping and processing times depend on the items you're ordering. The status of each product (back-ordered, made to order or in stock) is indicated on each individual product page.

  • Back-ordered: we don’t have it on hand yet but it’s coming soon! You can still purchase it in this state, be sure to note the estimated shipping date.
  • Made to order: our jeweler needs to craft the piece for you once you order it; it can take a bit more time to receive this type of product. Be sure to note that all custom orders take 2 weeks to process and up to two weeks to ship out; for a total of 4 weeks. Please plan accordingly. 

    In stock: it’s in our facilities and ready for a new home! Shipping timelines are usually within 2-3 business days from order date, but be sure to note the estimated shipping date on each individual product page.

    If you're ordering multiple pieces and the status and shipping date of each are different, the order will be shipped on the latest date. 

 

How we ship our items:

We use DHL Express post for all US and international orders as well FedEx Express Saver for those being delivered within Canada. Estimated shipping timelines are listed below: 

 

Shipping Cost:

We work hard on providing free shipping for all of our customers!


USA/Canada: 1-3 business days 

International: 3-5 business days

 

Shipping is on us for all US and Canadian orders above $100 (before taxes and discounts) 

US below $100 - $10 shipping fee is applied 

Canada below $100 - $10 shipping fee is applied 

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Shipping is on us for all European orders above $150 (before taxes and discounts) 

European below $150 - $20 shipping fee 

UK below $150 - $15 shipping fee