We offer exchanges up to 30 days from time of purchase for your items. Please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry. Items that don't have their
original tags, original packaging, and have any sign of wear on them will not be accepted. Keep in mind that engraved pieces and customized pieces are not eligible for return or exchange. Be sure to check out the Engagement FAQ's section for more details on the Engagement return policy.
Please keep in mind:
- All shipping fees are at your expense.
- We’re unable to refund original shipping fees on any orders. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us
Email us at firstname.lastname@example.org and our Customer Happiness team will be happy to provide you with instructions on how to process your exchange.
Once your order arrives back to us, it can take up to 5-10 business days for it to be processed. We’ll be in touch via email with an update on your exchange or store credit or replacement! Keep in mind holiday volume may affect return processing, we appreciate your patience!