Does your store location carry the same items as your online store?

Some items at our Arabella locations are not uploaded on our online store. We keep our online store up to par however, you will find that our limited edition items are not always added to our online store front.

An item I want is sold out, when will it be back?

Some items at Arabella are limited edition, which means they are not likely to be restocked. Others may take longer to process or are in very high demand. The best way to be notified is  by signing up to our newsletter, as we introduce new items often.

Do you have a warranty?

Your jewelry is under warranty for any manufacturing defects (in material or workmanship) for a period of 6 months from the date of purchase. This does not cover scratches, damages caused by accident, abuse, neglect, improper use or storage of the product, unauthorized modifications or normal wear and tear. 

What do I do if my jewelry is defective or I received the wrong order?

First off, our deepest apologies! Please send your order number and a photo of the defective or incorrect piece to info@myarabella.com and our Customer Support Team will be happy to help resolve it right away.

What currency do we charge in?

We currently charge in USD and CAD. If you’re visiting us from another country, we recommend using xe.com to view up-to-date currency conversions.

Can I pickup my order or drop off my return?

Absolutely! If you're in the Montreal area and would like to pick up your order at our Kiosk, simply reach out to our Customer Support team before it ships and we'll coordinate that for you. 

You can also drop off your return and it will be processed within 7 business days.